Question 1

Can I make an appointment?

Accepted Answer

Sickness doesn’t follow a schedule, and we understand that. That’s why Myclinic is here to provide walk-in services—because your health can’t wait. Whether it’s an unexpected illness or a quick check-up, we’re ready when you are.
For those times when you need the convenience of managing a repeat prescription or getting advice without stepping out, our virtual consultation appointments have you covered too. Call your nearest branch to schedule the virtual appointment

Question 2

What forms of payment do you accept?

Accepted Answer

We accept both medical aid and card payments. Patients on medical aid are encouraged to confirm with their provider regarding pre-authorisation, co-payments, or nominations. For non-medical-aid patients, card payments are the preferred method for a secure and seamless experience. Please note that cash payments are discouraged for safety reasons.

Question 3

What are your opening and closing times

Accepted Answer

Jorissen Medical Centre:
Kenlaw Building, 27 De Beer Street, Braamfontein (same street as Refinery Clothing Store)
Reception: 011 403 0495
Hours:
● Mon – Fri: 09:00 – 17:00
● Sat: 09:00 – 14:00
● Sun: Closed
Practice Manager: Dr. T. Sedibe

Central Medical Centre:
Umoya House, Ghandi Square, Corner Rissik & New Street, Marshalltown (next to MTN Ghandi Square)
Reception: 011 980 8272
Hours:
● Mon – Fri: 09:00 – 17:00
● Sat & Sun: Closed
 Practice Manager: CA Phenyo Gasekoma

Hlanganani Medical Centre:
2869 Tshithuthune Street, Mapetla Ext 1, Soweto, 1818 (on the same street as Mangalani Complex)
Reception: 011 980 6121
Hours:
● Mon – Fri: 09:00 – 18:00
● Sat: 09:00 – 17:00
● Sun: 09:00 – 14:00
Practice Manager: CA Chuma Simane

Question 4

Do you offer vaccinations or immunisations?

Accepted Answer

Currently, we do not offer any vaccinations or immunisations. However, expanding our services to include vaccinations is something we are looking to implement in the future.

Question 5

Do you offer chronic care and chronic medication?

Accepted Answer

Yes, we provide services for chronic care, including managing chronic medication. We can assist with registering you for chronic conditions with your Medical Aid. This ensures that your Medical Aid covers your chronic medication as a benefit. Speak to your clinician during your visit for assistance with this registration process.

Question 6

Do you offer antenatal care?

Accepted Answer

Yes, we offer antenatal care, including pregnancy scans, consultations, and routine lab tests.

Question 7

What family planning services do you offer?

Accepted Answer

We offer a variety of family planning services, including injections, consultations, and contraceptive advice.

Question 8

How can I provide feedback or file a complaint?

Accepted Answer

We appreciate your feedback! You can visit our compliments and complaints page at https://www.myclinichealthcare.co.za/compliments-and-complaints or email us directly at services@myclinichealthcare.co.za.

011 980 6121

info@myclinichealthcare.co.za

011 980 6121

info@myclinichealthcare.co.za