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  • What are your opening and closing times
    Jorissen Medical Centre: Kenlaw Building, 27 De Beer Street, Braamfontein (same street as Refinery Clothing Store) Reception: 011 403 0495 Hours: ● Mon – Fri: 09:00 – 17:00 ● Sat: 09:00 – 14:00 ● Sun: Closed Practice Manager: Dr. T. Sedibe Central Medical Centre: Umoya House, Ghandi Square, Corner Rissik & New Street, Marshalltown (next to MTN Ghandi Square) Reception: 011 980 8272 Hours: ● Mon – Fri: 09:00 – 17:00 ● Sat & Sun: Closed Practice Manager: CA Phenyo Gasekoma Hlanganani Medical Centre: 2869 Tshithuthune Street, Mapetla Ext 1, Soweto, 1818 (on the same street as Mangalani Complex) Reception: 011 980 6121 Hours: ● Mon – Fri: 09:00 – 18:00 ● Sat: 09:00 – 17:00 ● Sun: 09:00 – 14:00 Practice Manager: CA Chuma Simane
  • Do you offer virtual consultations?
    Yes, we provide virtual consultations for patients who prefer remote medical advice or need follow-ups. Please note: This service is currently available only to existing patients who have already been seen in person at our practice. New patients must first visit the practice for an initial physical check-up before being eligible for virtual consultations. For existing patients, please contact the relevant branch to schedule your virtual appointment.
  • Can I make an appointment?
    Sickness doesn’t follow a schedule, and we understand that. That’s why Myclinic is here to provide walk-in services—because your health can’t wait. Whether it’s an unexpected illness or a quick check-up, we’re ready when you are. For those times when you need the convenience of managing a repeat prescription or getting advice without stepping out, our virtual consultation appointments have you covered too. Call your nearest branch to schedule the virtual appointment
  • What forms of payment do you accept?
    We accept both medical aid and card payments. Patients on medical aid are encouraged to confirm with their provider regarding pre-authorisation, co-payments, or nominations. For non-medical-aid patients, card payments are the preferred method for a secure and seamless experience. Please note that cash payments are discouraged for safety reasons.
  • Do you provide medication?
    Yes, Myclinic facilitates access to medication in the following ways: Certain medications are dispensed directly by the clinician during your visit. For medications that are not available at the clinic, the clinician will provide a prescription, allowing you to obtain the required medication from your preferred pharmacy. Our aim is to ensure that your treatment process is efficient and convenient, prioritising your health and well-being at every step.
  • Do you offer vaccinations or immunisations?
    Currently, we do not offer any vaccinations or immunisations. However, expanding our services to include vaccinations is something we are looking to implement in the future.
  • Do you offer chronic care and chronic medication?
    Yes, we provide services for chronic care, including managing chronic medication. We can assist with registering you for chronic conditions with your Medical Aid. This ensures that your Medical Aid covers your chronic medication as a benefit. Speak to your clinician during your visit for assistance with this registration process.
  • Do you offer antenatal care?
    Yes, we offer antenatal care, including pregnancy scans, consultations, and routine lab tests.
  • Do you treat children?
    Yes, we treat patients of all ages, including babies and children.
  • Do you provide family planning services?
    Yes, we offer a range of family planning services, including injections, consultations, and advice on contraceptives.
  • Do you manage male health concerns?
    Yes, we provide services tailored to men’s health, including male circumcision and general consultations for men's health concerns.
  • What if I need after-hours or emergency care?
    Our operating hours are specific to each branch. For after-hours or emergency care, we recommend visiting your nearest hospital or 24-hour emergency facility.
  • Where do I lodge a compliment or complaint?
    We value your feedback! You can use this link to our compliments and complaints page https://www.myclinichealthcare.co.za/compliments-and-complaints or alternatively email us at services@myclinichealthcare.co.za
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