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How to Access Care

Walk in to any branch or book a virtual consultation. We make primary healthcare simple, transparent and patient-centred. Follow the steps below to receive care quickly and efficiently.

How to Access Care at Myclinic Healthcare

Walk-in or virtual,  we make it easy to get the care you need

Do I need an appointment?

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Walk-in care: No appointment needed — visit any branch during opening hours

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Telehealth: Booking required (existing patients only)

Walk-In or Virtual Care

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Walk-In Care

Visit any branch in person

For:

​All patients — new and returning

You need:

ID, medical aid card (if applicable)

Wait time:

Usually 15–45 minutes

Services:

GP, urgent care, women's/men's health

Choose the option that works best for you  both offer the same quality care

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Telehealth (Virtual)

Video or phone consultation

For:

Existing Myclinic patients only

You need:

Previous visit, booking via portal

Best for:

Follow-ups, repeat prescriptions

​What Happens When You Arrive

A simple, step-by-step guide for first-time and returning patients

​Arrive & Check In

Walk in during opening hours. No need to call ahead, just come through and approach reception.

Registration

First-time patients: Fill in a short registration form. Returning patients: Just update and confirm your details.

Triage and waiting

We'll call your name when a clinician is ready. Wait time is usually 15–45 minutes depending on the day and time.

See the clinician

The clinician will listen, examine, diagnose, and advise. Ask any questions you have,  this is your time.

Collect Prescription / Referral

If needed, you'll receive a prescription or referral letter before you leave. Take it to any pharmacy or with you for continuity of care with the specialist referral.

VIRTUAL CARE

Who Can Use Telehealth?

​Existing patients only

✅ Suitable for:

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Follow-up appointments

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Repeat prescriptions

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Non-urgent health queries

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Chronic condition check-ins

❌ Not suitable for:

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First-time patients

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Physical examinations

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Emergency or urgent care

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Lab tests or procedures

Still not sure? We're here to help.

If you're unsure whether to walk in or use telehealth, just visit your nearest branch, we'll guide you from there.

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