How to Access Care at Myclinic Healthcare
Walk-in or virtual, we make it easy to get the care you need
Do I need an appointment?
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Walk-in care: No appointment needed — visit any branch during opening hours
Telehealth: Booking required (existing patients only)
Walk-In or Virtual Care
Walk-In Care
Visit any branch in person
For:
All patients — new and returning
You need:
ID, medical aid card (if applicable)
Wait time:
Usually 15–45 minutes
Services:
GP, urgent care, women's/men's health
Choose the option that works best for you both offer the same quality care
Telehealth (Virtual)
Video or phone consultation
For:
Existing Myclinic patients only
You need:
Previous visit, booking via portal
Best for:
Follow-ups, repeat prescriptions
How to book:
What Happens When You Arrive
A simple, step-by-step guide for first-time and returning patients
Arrive & Check In
Registration
First-time patients: Fill in a short registration form. Returning patients: Just update and confirm your details.
Triage and waiting
We'll call your name when a clinician is ready. Wait time is usually 15–45 minutes depending on the day and time.
See the clinician
The clinician will listen, examine, diagnose, and advise. Ask any questions you have, this is your time.
Collect Prescription / Referral
If needed, you'll receive a prescription or referral letter before you leave. Take it to any pharmacy or with you for continuity of care with the specialist referral.
What It Costs
Clear, upfront pricing for all services — no hidden fees
Consultation
R550 - R900
Family Planning Injection
R100 to R150
Follow-up Consultation
R350 (within 7 days)
Telehealth
R450 (Existing patients)
Procedures (Stitches, Nebs, Sonar, Forms)
R200 to R450
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Payment & Medical Aid
We accept card payments and most medical aid schemes. Medical aid reimbursement depends on your specific plan benefits. Any shortfall remains the patients responsibility. Bring your medical aid card as well as identification. Prices may vary slightly by branch, ask at reception for exact fees.
Results & Follow-Ups
What happens next, from lab results to repeat prescriptions
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Lab Results
Available within 3–5 working days. We'll call you, or you can follow up using our whatsapp number
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Referrals
If you need a specialist, we'll provide a referral letter. You arrange the specialist appointment directly.
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Follow-Up Appointments
If the clinician recommends a follow-up, book at reception or via telehealth for existing patients.
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Prescriptions
Take your script to any pharmacy. Repeat prescriptions can be arranged via telehealth for existing patients.
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